Ok. Let’s talk about e-mail. How I use it, how I want to use it, gripes, etc. PLEASE comment. I want to make this a dialog, rather than just me blabbering. A warning: If you’re not a nerd, this will be really boring.
So, a bit of a history with me and e-mail:
I have a distinct memory of the first time I signed up for my own e-mail address, separate from my parents. I was in 7th grade, and my friends were into making Geocities websites. When I was signing up, they asked you for an e-mail address. Not wanting to get tons of “Your Brand New X-Files Website!” spam to my dad’s Prodigy account, I decided it was time to branch out on my own. Back then, the free e-mail options were VERY limited, and Hotmail was the only realistic choice. I signed up and the rest is spam history.
I (somehow) used Hotmail’s web interface until I got to college. I was all I needed at the time. I didn’t really use e-mail all that much in high school, and only had about 10 contacts or so, and usually I just typed in their e-mail addresses by hand. I didn’t really care about keeping my inbox clean, so I’m pretty sure I had about 30 pages or so of old e-mails just sitting there, and I would have to manually go through to try and find old e-mails.
Flash forward to fall of 2003. It was the beginning of my college experience, and I got my first Mac and fell in love. I immediately fell in love with their care for design and usability. I wanted in. Back then, Hotmail didn’t work with mail.app, unless you hacked it with a plugin, so I did. It was shake at best. Constant connection errors, and no sense of sync at all. If I read an e-mail through mail.app, it would still be unread on hotmail.com. It sucked, but the interface of mail.app made it worth the frustration.
Some time in college I got an invite to the then highly secret and alpha version of Gmail. Good lord. It was amazing. Instant archival, and it had POP access, so it instantly worked with mail.app. Still no two way syncing though. If I read it online at work, it would still show up as new at home. Eventually IMAP came along and fixed the sync issue, and I have been happy ever since.
Where I was until a few days ago:
I have been happily using gmail with mail.app and mobile me syncing for several years now, and have loved it. I have a good 1,400 contacts now, all carefully organized using Mac/Mobile Me, and it’s integration with mail.app. I would go crazy if that didn’t work.
Last June I made the jump to iPhone and was happy to see that IMAP was supported…well kind of. No matter how you set it up, something always is imperfect. When you delete an e-mail on the iPhone, the majority of the time it gets sent to trash (even when you change these settings). As someone who is used to all of their e-mail being archived, having e-mails unexpectedly lost forever is infuriating. That, and the fact that the “read” status sometimes gets corrupted were reasons enough for me to look for other options.
What I’m trying:
A few months ago my favorite productivity guru Merlin Mann did a screen cast of his desktop. I was really surprised to see that he had switched from mail.app to solely using gmail’s online interface, with Google notifier. Lately I’ve been thinking a lot about this way and decided to finally go for it.
So for now I’m using only Google’s interface, even on my iPhone. On my mac I installed Google Notifier which checks for read status, and allows you to set gmail as your default mail application, which is really cool.
What I’m Loving:
- Knowing that it’s all there, and it’s all accurate. Since I’m going straight to the source there’s not chance of information being lost, accidentally deleted, or the read status being wrong.
- Gmail’s filters/colors are awesome. I’ve set up colors for different aspects of my life so that when an e-mail comes in, it’s automatically color coded so I can see exactly what I’m getting into. This even translates to the iPhone’s web access. You can do the same thing with mail.app, but you’d have to set it up on every computer you ever sit down at. Not cool.
- The ability to use gmail as the default mail application. This means when I click on an e-mail address, or a contact in Address Book, it will open up a new message in gmail.
What I’m Not:
- Biggest issue is that there is currently no push notifier for gmail on the iPhone. Hopefully that will change in september.
- Google Notifier is slow. There is no way to set how often it checks, so often I realize I have an e-mail before it does. Also it often says I have a new mail upwards of 5 minutes after I’ve read it.
- I miss it being an app. Using a web interface is slower, uglier and doesn’t take advantage of everything built into OSX, including integration with Address Book and iCal.
- One set view. Gmail only displays e-mail as one giant list, rather than in separate list/message panels, like every other e-mail application does. I think I can get used to it being missing/it might be better gone.
- Gmail’s contact management interface is a joke. It’s horribly bad. It looks like I’m going to be using MobileMe and Address Book for a while.
- No contact integration with iPhone. If I click on an address or contact on my iPhone it’s going to open the mail application.
The Future:
Hopefully iPhone OS 3.1 will fix the biggest of my gripes. Ideally I want google to make a good desktop app. This would make me sooooo happy. That way it would work with Address Book and have all of the OSX goodies that I’m used to.
What about you?
How do you deal with e-mail? Anything that would make my issues easier? Anything way cooler that I’m missing? Let me know.